How can we help?
Email support@wearplinth.com and a real person will reply. The answers below cover the most common questions.
Contact
- Help with the app: support@wearplinth.com
- Privacy questions: privacy@wearplinth.com
When you write about a bug, it helps to include your phone model and what you were doing when it happened.
Common questions
How do I export my closet?
In the app, open You, then Settings, then Export. You’ll get a zip with every image and a spreadsheet of all your details. It’s free.
How do I delete my account?
In the app, open You, then Settings, then Delete account. This removes your closet, images and account from our servers. Cancel any Premium subscription in your App Store or Google Play settings as well.
How do I cancel Premium?
Through your phone’s subscription settings. Cancel on iPhone or cancel on Google Play. You keep every AI image you’ve made.
An AI image changed my piece. What should I do?
Re-roll it for free, or tap Keep original. If it keeps happening with one piece, email us the item and we’ll look into it.
Voice capture isn’t hearing me.
Check that Plinth has microphone permission in your phone’s settings, then try saying “ready” a little closer to the phone. Recognition runs on the device, so it works without signal.
Can I use Plinth on more than one device?
Yes. Sign in with the same account and your closet syncs between devices.